Extended Warranty Programs

In today’s marketplace, retailers need everything possible to add to the bottom line. AMT Warranty offers added value by underwriting the risk involved with extended warranty programs. The opportunity is there for pure profit, just for asking your customer if they would like additional peace of mind with their new product. For more information on two- to five-year extended warranties, read on, and be sure to ask us for more information! 

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AMT Warranty (AMT) is an administrator of service contracts and warranty programs.  Our approach is innovative, no two clients are treated the same.  By understanding your unique needs enables us to deliver exceptional programs.  AMT Warranty is highly focused on customer satisfaction.  We define our customers as both our direct client and their customers 

OUR CUSTOM PROGRAMS… 

Product Replacement Programs: Covers all products priced under $300.00.  The Replacement Program will provide your customers with a replacement product of equal or greater quality if the product fails to operate in its prescribed manner.  Replacements can be fulfilled by an actual physical replacement, a gift certificate, voucher, or co-payable check depending on your current capabilities. 

Extended Service Plans: Covers all qualified products priced over $300.00.  This program mirrors the type of coverage provided by the manufacturer as it relates to carry in, on site, or mail in service.  The AMT ESP Repair Program covers all parts and labor required to keep the qualified product in operating order. 

On-site Service: Is available as an upgrade on certain products that qualify under the Standard Repair ESP Program.  Products in need of repair will be repaired onsite or if cannot be repaired onsite, the product will be picked up and returned at no additional expense to the ESP customer. 

Comprehensive Service Programs: Covers multiple products in a consumer or business location utilizing one or more of the previous services to protect the purchaser from additional repair or replacement costs. 

Program Features
  • Replacement and Repair Programs
  • 1- to 4- Year Extended Terms

  • Upgrades: Accidental Damage, On-site Service, Express Service

  • Comprehensive Programs (Residential & Commercial)

  • Simplified Program Configuration and Implementation Strategies

  • Store, Catalogue and Online Delivery and Support Capabilities


PROTECT-IT™:  A TANGIBLE, TURNKEY ALTERNATIVE 

protect-it cardsProtect-it™ Replacement Programs: Covers products priced under $500.00.  The Protect-it™ Replacement Program provides your customers with a replacement product of equal or greater quality if the product fails to operate in its prescribed manner.  Replacements can be fulfilled with a new, rebuilt or refurbished product. 

Protect-it™ Repair Plans: Covers all qualified products priced up to $9,999.00  This program mirrors the type of coverage provided by the manufacturer as it relates to carry in, on site, or mail in service.  The Protect-it™ Repair Program guarantees repair or replacement of faulty products. 

Protect-it™ Accidental Damage from Handling Program: Added to Protect-it™ Repair Plan and provides your customers additional protection against accidental damage from handling.  

  • Branded as Protect-it, not AMT

  • Promoted as the retailer’s extended service plan

  • Wallet card snaps off

  • Serves as a tangible representation of the ESP service that consumers can hold on to

  • Gives sense of comfort/reassurance because they have easy access to directions on filing claims. 


CLIENT RELATIONS 

customer serviceToday’s clients demand a simple and easy way to do business.  Most prefer a single interface into complex/multi-tiered organizations and result-oriented outcomes.   

AMT’s Client Relations Department provides the single point of contact that delivers the highest level of client support and acts as the client’s advocate with internal stakeholders.  It champions our client’s requirements and maintains complete visibility and effective control into all deliverables.  Among the tasks it performs include:

  • Resolve objections and concerns in a timely and professional manner.

  • Create and communicate business requirements.

  • Answer your questions regarding policies, products and services.

  • Maintain and provide the reports and statistics clients require.

  • Provide ongoing communication to develop and build relationships.  

 


AMT FEATURES

  • The strongest aftermarket program in the industry

  • Branded point-of-purchase materials

  • Post contract support is unparalleled.  We spend more time with you after the contract is signed.  The contract is not our goal: revenue, profit generation and customer satisfaction is.

  • Flexibility to develop programs which meet your specific needs, today and in the future

  • We offer promotional consultation – better methods to promote your ESPs

  • Focus on maximization of client program growth by assisting in development of all necessary sales and administrative tools you may need to achieve your potential