Our North American Warranty Services
“The total customer warranty service solution”
History
· 37 years in service industry
· Specialize in all OPE products
· International network of service centers developed over 14-year period
· High technology influence utilization
· Integrated AWS Agent software systems
· VOIP international voice systems
· AWS Agent reporting software systems
· Located in Grapevine, Texas, just minutes from DFW airport
Currently
· Briggs/Stratton dominant supplier
· Imports making progress in US market
· Major retailers (Lowe’s, Home Depot) are now less hesitant to support import brands
· Import brand acceptance growing among consumers
· Major retailers perception of import product is no parts/bad service
Warranty service issues
· Most manufacturers do not have the time to build a service network
· Import manufacturer has no influence with American service centers
· Service centers reluctant to perform warranty repairs for import products
· Parts inventory costly for independents
· Need expedient payment of claims
· Fully trained staff
· Diagnostic training on continual basis
· Product feature training
· Cross-trained within office environment to ensure customer service at all times
Our Facility
· Central location within DFW area
· 10 minutes from DFW Airport
· Fully wired CAT5 and integrated VOIP systems
· Bi-lingual tech support
· Additional expansion capability on short notice
”What We Do”
· Take the initial consumer complaint call
· Diagnose with solution if possible
· Direct consumer to nearest service center
· Notify service center of pending customer service
· Package and ship necessary parts for repair
· Manage cost of repair via authorization
· Pay service center claim after completion
Returns
· Customers are directed to call first
· No returns allowed unless RGA issued
· Returned product subject to inspection Our service advantage
· Thousands of service centers throughout U.S., Canada, Puerto Rico, Guam
· Total customer warranty solution
· Allows retailer to concentrate on promotions, sales, marketing.
· Instant credibility with potential retailers in U.S.
· Invaluable tool for increased sales
Our service advantage
· Thousands of service centers throughout U.S., Canada, Puerto Rico, Guam
· Total customer warranty solution
· Allows retailer to concentrate on promotions, sales, marketing.
· Instant credibility with potential retailers in U.S.
· Invaluable tool for increased sales
American Warranty Service1025 S, Main St. #305
Grapevine, TX 76051
866-393-3968
Fax: 817-442-5402
or
310 St- Paul St.
Unit D
LeGardeur, QC J5Z 4W8
866-393-3968 Ext 2346
